The short version: If you subscribe and aren't happy, just email us within 7 days of your first payment and we'll refund you in full. No questions asked.
Our commitment
We're confident you'll find Documentos valuable — but we understand that every expat situation is different, and the app may not be right for everyone. That's why we offer a straightforward refund policy for new subscribers.
How it works
If you subscribe to Documentos and feel it isn't right for you, email us at hello@documentos-app.com within 7 days of your first payment with the subject line "Refund Request". We will refund your payment in full.
What's covered
- First-time monthly or annual subscriptions within 7 days of the first payment.
- Refunds are processed back to your original payment method within 5–10 business days.
- If you subscribed during your free trial and cancel before the trial ends, you will not be charged at all.
What's not covered
- Renewal payments after the first subscription period.
- Requests made more than 7 days after the first payment.
- Free trial periods on their own — no payment is taken during your trial, so no refund applies.
Questions?
Email us at hello@documentos-app.com — a real person will read it and respond.